Employee Onboarding: Aligning on Today to Envision Tomorrow
METHODS & ARTIFACTS
Current state journey map
Current state service blueprint
Current state digital touchpoint map
Future vision workshop
Future vision journey map
KEY OUTCOMES
End-to-End Current State Understanding: Documentation of the holistic view of the E2E experience across 4+ user groups including their actions, pain points, and digital interactions
Stakeholder Alignment: A clear, collective understanding of the current challenges set the stage for collaborative solutioning during a future vision workshop
User-Centricity: The prioritization of user goals and needs ensured that the future vision generated during the workshop was directly aligned with users’ need, enhancing relevance and impact
